FAQ

Hey! Just a reminder that you will receive your order anywhere from 5-14 business days from the date that it is shipped out, not necessarily from the date that it is placed. After your payment is authorized and verified, it can still take up to 14 days business days to process your order (M-F & does not include weekends or holidays)! However, if we have some a promotion or during holidays, shipping could take a bit longer so be patient!! . This is just an estimate, though, and doesn’t include weekends or holidays. Standard Shipping is limited to the 48 contiguous United States. Shipping addresses in Hawaii, Alaska, APO/FPO, PO Boxes and US Territories will be shipped via USPS Priority Mail. You will receive a shipping notification email that will notify you of the carrier we’ve used to ship your order, and the different tracking options available for it.

Yes, we can ship to any country..

No problem, email us at info@manuosh.com straight away and as long as the warehouse has not processed your order we can certainly add more items.

As soon as your order ships, you will receive an email confirmation to the email address you entered on your order.  If for some reason, you did not receive an email, please check your spam folder and add info@manuosh.com to your safe sender list.

You can also check your order status by signing into your account on our website.

To find out exact cost and to see different shipping options simply add items you wish to buy to the shopping card and you will see applicable shipping rates.

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.

Manuosh cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages. By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.

If you refuse a shipment from Manuosh, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to Manuosh. This amount will be deducted from your merchandise refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.

Yes, all international orders may be subject to taxes and duties. These fees are charged by your government and are entirely separate from any shipping fees.

We at Manuosh will gladly offer exchange or store credit on any merchandise that is in its original unused and unworn condition within 7 days of receipt of your order. We are unable to offer refunds because hand made nature of our products. We stand by the quality of our products.

– You have 7 calendar days to return an item from the date you received it.
– Only items that have been purchased directly from Us.
– Any sale or discounted merchandise are not eligible for any returns
– We are unable to refund any shipping charges.

Once we have received your package, your refund will be processed within 7 business days. You will be notified via email at the address listed on your account when this transaction has taken place.

Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

Manuosh: Persian for sweet, French slang for gypsy..